We take your privacy very seriously and aim to protect your information at every stage of your visit. By using our website, you accept the practices described here.

Information We Collect

We collect only the information needed for service and support.

• Personal details you voluntarily provide, such as name, email, and contact number.
• Information necessary to respond to your inquiries and provide tailored support.
• Technical data like browser type, device, and interaction history for improvement purposes.
• Records of your communications with us, kept securely as required by law.

How We Use Your Information

Your data is used solely for service, safety, and compliance.

• To respond to your questions or feedback with practical advice.
• To improve, personalize, and secure our website and communications.
• To comply with legal obligations in South Africa regarding information use and storage.
• To prevent misuse or unauthorized access to our resources.

Legal Basis for Collection

We collect data only with your consent and clear purpose.

We ensure that all personal details processed have a legal basis under South African law. This may include your consent, fulfilling our obligations to you, or meeting regulatory requirements as needed.

When We Share Data

We do not sell or exploit your personal information.

• We may share data with trusted service providers solely for delivering requested support.
• We disclose personal information only when legally required by authorities.
• Data may be transferred within our internal team for service fulfilment and site security.

Data Security

We use industry-standard measures and regular reviews to protect your data against unauthorized access, loss, or misuse. Access is restricted to staff with a direct need for your information. Ongoing monitoring helps us keep all user data as safe as possible.

Your Rights

You have full control over any information you share with us.

• Request access to or correction of your personal information.
• Request deletion or restrict processing of your data as allowed by law.
• Withdraw consent at any time where consent is the legal basis for processing.
• Lodge a complaint with South African regulators if you feel your data is misused.

Cookies and Tracking

Our website uses necessary cookies for smooth functioning. Other cookies, such as for analytics, are controlled by your consent. You can adjust cookie preferences anytime in your browser.

Cookie Policy Cookie Policy

Contact Us

Reach us with privacy concerns, data questions, or to exercise your rights. We’re committed to resolving issues with care and clarity.

Changes to This Policy

Should we update our privacy practices, changes will be clearly posted here. Continued use means you accept these changes.